Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, update your profile, request customer support, or communicate with us. This may include your name, email address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, such as to:
- Process transactions and send related information, including confirmations and receipts.
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Respond to your comments, questions, and requests and provide customer service.
- Monitor and analyze trends, usage, and activities in connection with our Services.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. AI and Data Usage
Our AI Judgment Model processes transaction data, including chat logs and shipping information, to help resolve disputes. This data is anonymized where possible and used to improve the accuracy of our AI models. We do not sell your personal conversation data to third parties.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Your payment information is encrypted using industry-standard technology.
5. Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You may also opt out of receiving promotional communications from us.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@scro.app.